FAQs: Frequently Asked Questions

How long will it take to receive my voucher?

Print at home vouchers will be delivered to your inbox within 24 hours of purchase; mailed vouchers are sent within 48 hours (Monday-Friday only), and should arrive within 7 business days.

You will receive an email receipt from mercperks@portlandmercury.com. This receipt will contain your confirmation code. Please retain your receipt and confirmation code for your records.

What if I do not receive my voucher(s)?

If you selected "print at home" delivery and have not received your confirmation email with a link to your printable voucher within 24 hours, email mercperks@portlandmercury.com and we will resend the confirmation email.

If you have not received your mailed voucher(s) within 21 days of purchase, please let us know by emailing mercperks@portlandmercury.com, and we'll work to resolve the problem.

Can someone else use my voucher?

Yes! Your name will be in on the voucher but you can give it to a friend or family member.

What if a business will not accept my voucher?

If you experience a problem redeeming your voucher, contact our customer service department and we will do everything possible to correct the situation.

What do I do if my voucher has passed its expiration date?

Depending on the business, you may be entitled to redeem your voucher for the voucher's full cash value (the cash value is the amount you paid for the voucher). Other vouchers have no redemption value after expiration. Please refer to the restrictions for your particular voucher, or contact us if you have any questions.

Are there any restrictions on the voucher(s) I purchase?

Restrictions for each voucher offered are outlined on the website and on the voucher, and vary by the participating business.


Other Questions? We're here to help!

Please direct all customer service inquires to mercperks@portlandmercury.com

MercPerks Customer Service
c/o AltPerks
115 SW Ash Street, Suite 600
Portland, OR 97204
TEL: 877-901-1954
FAX: 503-294-0844

Customer service hours are:
Monday-Friday, 10am-5pm, Pacific Time

AltPerks is responsible for the processing and delivery of all purchases made through MercPerks.

Fulfillment is provided by our customer service department in Portland, Oregon. Participating businesses are not responsible for delivering your vouchers.

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